Patient Coordinator

JOB QUALIFICATIONS

EDUCATION:

• High School Diploma required
• Associate Degree preferred

EXPERIENCE:

• Requires a minimum of two years of recent (within the last 5 years) front office/support experience
• High proficiency with computers and electronic communication preferred
• Dentrix software preferred

SKILLS AND ABILITIES:

• Strong interpersonal skills
• Strong organizational and teamwork skills
• Ability to prioritize multiple requests efficiently
• Strong attention to detail and accuracy
• Effective written and verbal communication skills

LICENSES / CERTIFICATIONS:

• None required

DECISION MAKING

• Prioritize duties
• Strong willingness to respond to patient questions/requests

BUSINESS RELATIONSHIPS

• Demonstrates exceptional patient care and interacts effectively with doctors, patients, vendors, visitors, team members and the broader health care community
• Demonstrates a commitment to service, organizational values and professionalism through appropriate conduct and demeanor

CONFIDENTIAL INFORMATION

• All patient records/conversations/benefit elections

HOURLY WAGE

• Based on experience

HOURS/WEEK

• Approximately 36 – 40 hours/week

JOB PURPOSE: To enhance the daily operations of the clinic by providing excellent service and communication to our patients. Responsibilities include providing first point of contact friendly patient services; scheduling patients; accurate and effective scheduling; treatment consultations and excellent patient service.

ESSENTIAL FUNCTIONS:1. SERVICE RESPONSIBILITIES:

• Exemplify excellent patient care.
• Foster a positive attitude at work when interacting with staff and patients and be a team player.
• Practice First Choice Dental’s philosophy of direct communication.
• Perform work in an efficient manner and be timely with patient care.
• Provide coverage at other sites when requested.
• Respect patient privacy through professionalism and confidentiality.
• Initiate ideas for ways the site can improve or become more efficient.
• Maintain effective organizational skills and a high attention to detail.

2. DAILY RESPONSIBILITES:

• Accurately schedule patient appointments via phone or in person.
• Answer phones by warmly greeting the caller.
• Fill the schedule when there are openings or cancellations.
• Complete appointment verification process.
• Refer patients to proper specialist/office based on clinical need(s) and/or insurance.
• Verify insurance coverage for patient when necessary.
• Review prior day’s claims for accuracy.
• Post any patient payments received by mail.
• Run end of day reports for proper deposit balance.
• Batch credit card machine and verify all transactions.
• Provide daily deposit to clinical administrator for approval.
• Deliver cash deposit to financial institution.
• Confirm patient’s upcoming appointment.
• Review account ledgers and perform breakdowns to understand the patient balance.
• File patient charts and paperwork.
• Monitor patient communication software.
• Transfer charts as needed.
• Sort and distribute mail.
• Inactivate patient accounts when requested.

3. PATIENT CHECK IN RESPONSIBILITIES:

• Greet all patients warmly.
• Verify the patient’s information.
• Verify patient communication preference.
• Notify clinical staff of patient arrival.
• Provide new patients with appropriate paperwork.
• Enter new patient paperwork and verify any necessary information.

4. PATIENT CHECK OUT RESPONSIBILITIES:

• Greet the patient during hand-off from clinical staff.
• Verify that all treatment has been entered into the ledger.
• Submit claim for the day’s procedures.
• Collect any balance due.
• Run third party financing transactions.
• Post payments.
• Schedule next appointments for the patient.

5. FINANCIAL RESPONSIBILITIES/TREATMENT PLANS:

• Understand and follow First Choice Dental’s financial policy.
• Answer financial questions.
• Establish financial arrangements.
• Secure a signed financial arrangement for recommended treatment.
• Provide patient information about upcoming treatment (i.e. brochures, appointment card, treatment plan, etc.).

6. INSURANCE RESPONSIBILITIES:

• Understand insurance coverage and be able to explain coverage to patients.
• Submit insurance pre-determinations and follow up with the patient.
• Complete new insurance breakdowns and submit to insurance department.
• Review Fast Attach for necessary attachments. Review EDS for denied claims and correct as necessary.
• Process insurance appeals.

7. CONTINUING CARE RESPONSIBILITIES:

• Contact patients who are past due for their recall appointments.
• Make last minute calls to fill hygiene schedules.
• Follow our continuing care protocol and review connected hygiene appointments.